Business Operations Bootcamp
The CCN Business Operations Bootcamp course is designed to help streamline and strengthen the operations of your contracting business. This hands-on program focuses on developing systems and processes that enhance communication between departments, establish operational “firewalls” to protect your business, and improve lead management to maximize closing opportunities.
You’ll gain the tools and knowledge to create a seamless operational structure that supports every step of the customer journey — from the initial intake of information through to project completion.
In Business Operations Bootcamp, You Will Learn How To:
- Start the customer experience with effective lead intake management
- Implement the CCN Firewall Process once a project is sold
- Develop customer communication and marketing systems that ensure satisfaction
- Set up and manage Total Quality Management (TQM) and company meetings
- Adapt communication styles with customers and coworkers using DISC profiles
- Apply conflict resolution strategies to prevent and resolve miscommunication
- Schedule production projects effectively to achieve profitability and performance goals
Who should attend:
Admin, Office Managers, Operation Mangers, General Managers, Owners
Participation Requirements: This is a "camera-on" event designed to foster meaningful connection and engagement. All participants must have a working webcam and microphone with cameras turned on throughout the session. Attendees who do not comply will be asked to leave to maintain the quality of the experience for all.
Questions? Contact Lauren Gindele, CCN Member Services [email protected]